Unlocking Direct Communication with Two-Way Messaging

We’re excited to announce the launch of Two-Way Messaging, a powerful new feature designed to transform how you engage with reporters. Here’s everything you need to know about this game-changing update. Watch the announcement from our CEO & Cofounder, Gemma McCall.

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The response to our upcoming Two-Way Messaging feature in beta-testing has been overwhelmingly positive, and we understand why. For the first time, you’ll be able to communicate directly with reporters; whether they choose to remain anonymous or provide their identity; after a report has been made and drive real change for your organisation. Read this case study from the University of Essex and how it’s helped them.

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For years, our platform has helped track and manage thousands of reports related to culture-damaging behaviours, working with over 100 organisations. But our mission has always been more than just providing reporting software. We’re here to help you actively transform and enhance your culture and that’s where Two-Way Messaging comes in.

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This feature is the next crucial step in helping you create safer, more supportive environments. Here’s how:

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• Gather More Information: Communicate directly with reporters to gain a deeper understanding of their concerns, ensuring no detail goes overlooked.
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• Support Anonymous Reporters: You’ll now be able to offer continued support and advice to those who choose to remain anonymous, making them feel heard and valued.
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• Encourage Named Reporting: For those who feel comfortable revealing their identity, Two-Way Messaging can help build trust and highlight the benefits of transparency and accountability.

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This feature provides a more proactive, comprehensive approach to handling reports, ultimately helping you fulfil your safeguarding duties and close the feedback loop with confidence.

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How Do I Get Access to Two-Way Messaging?

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We believe everyone should have access to this powerful feature, regardless of the package they’re signed up to. That’s why Two-Way Messaging will be available as an add-on to your existing platform, at an affordable rate.

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This means that you can activate the feature without needing to upgrade your entire plan, ensuring it’s accessible for organisations of all sizes.

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We’re also committed to helping you navigate this new tool with ease. If you decide to purchase Two-Way Messaging, we’ll provide comprehensive guidance on how to manage anonymous communication responsibly, ensuring privacy and confidentiality at all times.

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Why Is Two-Way Messaging So Important?

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Effective communication with reporters is essential to any response strategy. Without it, critical context and concerns might be missed, potentially compromising the effectiveness of your actions. Two-Way Messaging helps bridge this gap by allowing you to:

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• Provide support to those who might not yet be ready to come forward with their identity.
• Share updates on the actions you’ve taken, helping reassure reporters that their voices are being heard and their issues are being addressed.
• Take immediate action when significant risks are flagged, ensuring that your organisation fulfils its safeguarding responsibilities.
• Secure and Private Communication: The messaging feature is highly secure. Only individuals with the correct login code can access the messages, ensuring that the communication stays private and protected.
• Allow Contact Information Disclosure: Anonymous reporters now have the option to disclose their contact details later in the process, something that was previously impossible. This means they can safely choose to share more information or open up further channels of communication when they’re ready.

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Ultimately, Two-Way Messaging ensures that every reporter, regardless of their anonymity status, gets the follow-up and attention they need.

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How Much Does It Cost?

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We want to ensure that Two-Way Messaging is accessible to all of our partners, so pricing is relative to the size of your organisation. For more specific pricing details, your success manager will be happy to discuss the best options for your needs.

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Ready to Transform Your Reporting Process?

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At Culture Shift, we believe that ongoing communication is key to building trust and effecting real cultural change. Two-Way Messaging is designed to empower you to take meaningful action and provide continuous support for every reporter.

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We can’t wait for you to explore how this feature can enhance your organisation’s reporting process. Don’t miss out on the opportunity to make a lasting difference with Two-Way Messaging.

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Want to learn more?

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Contact your success manager today to discuss pricing, and get started on the path to improved reporting and communication.

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You haven’t yet adopted Report + Support to transform your organisation?

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Book a demo with our team, who can show you what benefits over 100 organisations are already seeing.

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