Confidently manage workplace conduct and regulatory risk
In financial services, workplace behaviour is no longer just a cultural issue, it's a regulatory and conduct risk priority. Firms are expected to prevent harassment, bullying, and non-financial misconduct, while demonstrating clear oversight, consistent processes, and a strong speak-up culture. Report + Support™ provides a centralised workforce reporting system that helps firms capture concerns early, manage cases consistently, identify behavioural risks, and evidence that they are taking "all reasonable steps" to prevent and address misconduct.
Prevent issues escalating
Give employees a safe, trusted way to report concerns early, helping your firm address issues before they develop into regulatory breaches, formal investigations, conduct breaches, or reputational damage.
Strengthen regulatory oversight
Real-time data and reporting provide visibility of behavioural risks across the organisation, enabling firms to identify patterns, demonstrate governance and SM&CR accountability, and meet expectations under FCA non-financial misconduct frameworks.
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A structured approach to workplace conduct and compliance
Managing workplace misconduct in financial services requires more than a policy - it requires clear processes, consistent handling, and audit-ready documentation. Report + Support™ provides a centralised reporting and case management system that ensures every concern is captured, assessed, and managed in line with internal policy, regulatory expectations, and legal obligations.
Anonymous and named reporting options to support speak-up culture and early disclosure
Centralised case management to track incidents and maintain consistent records
Two-way anonymous messaging to gather further information and support investigations
Report linking and pattern recognition to identify repeat behaviours and systemic conduct risks
Turn behavioural insight into regulatory assurance
Regulators will now expect firms to demonstrate how they identify, monitor, and address non-financial misconduct as part of their conduct risk management. Report + Support™ provides the data and insight needed to move from reactive case handling to proactive risk and culture oversight.
Aggregated reporting to identify trends, hotspots, and emerging conduct risks
Real-time dashboards to support governance, SM&CR oversight, and board reporting
Early-warning indicators to highlight potential conduct and culture risks
Clear audit trails to evidence decision-making, due diligence, and that "all reasonable steps" are taken
What our customers say
Hear how teams are creating safer, more open workplaces by giving people the confidence to speak up - and the tools to act when it matters most.
"We were seeing trends that we were able to push up into committee structures and say - 'We know where our problems are. We know what our resourcing needs to look like.'"
"Report + Support™ has been an instrumental tool for us in terms of addressing barriers to reporting unwanted behaviours, as well as monitoring trends and collecting data insights to inform our preventative and response strategies."
"It is highly user‑friendly, intuitive to navigate, and continually evolving - actively streamlining and improving processes in response to community‑driven feedback."
"The thing I value most about the Report + Support system is that it's safe, it's secure, but also provides an avenue for you to seek support. Not only to report, but you can also ask for support through the system."
"It's enabled us to be really data driven. We know that the issues are there, but having that reporting tool where we can actually capture how many reports are coming in, the data on the different types of issues that are being experienced, we can obviously then amend and create our services with that in mind."
Key challenges in managing non-financial misconduct
From regulatory scrutiny to cultural accountability, financial services firms face increasing pressure to manage workplace behaviour effectively. Report + Support™ provides the structure, visibility, and evidence needed to meet these expectations with confidence.
Regulatory scrutiny
Financial services firms are under increasing pressure from the FCA to identify and address non-financial misconduct as part of conduct risk and culture supervision. This requires clear visibility of workplace behaviour and confidence that concerns are being handled appropriately. Report + Support™ provides a centralised reporting and oversight system, giving firms real-time visibility of issues, consistent case handling, and the data needed to demonstrate alignment with FCA expectations on non-financial misconduct.
Evidencing all reasonable steps
Under the Employment Rights Act 2025 framework, organisations must be able to evidence that they have taken all reasonable steps to prevent and respond to workplace misconduct. In practice, this requires clear reporting channels, consistent processes, and auditable records. Report + Support™ creates a complete audit trail of every concern, action, and outcome, enabling firms to demonstrate due diligence and defend decision-making if challenged in tribunals or regulatory review.
Misconduct management
Non-financial misconduct often emerges through patterns of behaviour rather than isolated incidents, making it difficult to detect without centralised insight. Siloed reporting limits visibility and delays intervention. Report + Support™ aggregates data across the organisation, helping firms identify trends, repeat behaviours, and high-risk areas early, supporting a more proactive approach to conduct risk management.
Operational consistency
In complex financial services environments, workplace concerns may be handled differently across teams, business units, or regions. This inconsistency increases risk and makes it harder to demonstrate fair and transparent processes. Report + Support™ standardises how concerns are captured, managed, and resolved, ensuring a consistent approach that strengthens governance, SM&CR accountability, and reduces operational risk.
Reputational risk
Failures to address workplace misconduct can quickly escalate into regulatory scrutiny, media attention, and loss of stakeholder trust. Early visibility and timely action are critical to protecting reputation. Report + Support™ enables early reporting and faster intervention, helping firms address issues before they escalate and demonstrating a clear, defensible approach to managing workplace conduct.
Financial Services resources
Practical guidance, templates, and support materials designed to help you improve reporting culture, strengthen processes, and meet evolving compliance expectations. Explore the full library here.
FCA Non-Financial Misconduct Compliance Checklist
The FCA’s Non-Financial Misconduct rules will bring serious bullying, harassment, sexual misconduct and other inappropriate behaviour into the scope of regulatory misconduct. This checklist helps FCA-regulated firms understand the requirements, identify immediate actions, reduce conduct and reputational risk, and prepare HR, compliance and leadership teams for implementation.
Sexual Harassment & Speak-Up Compliance Toolkit
The Employment Rights Act raises the bar from "reasonable steps" to "all reasonable steps" to prevent sexual harassment, extending liability to third-party conduct and strengthening whistleblowing protections. This toolkit helps you identify organisational exposure, take required action, and evidence compliance in practice.
Training Academy
Our Training Academy delivers practical, evidence-based training tailored to financial services environments, helping employees, managers, and senior leaders recognise, prevent, and respond to non-financial misconduct. Strengthen your speak-up culture, support FCA expectations, and ensure your organisation is equipped to meet evolving regulatory and governance requirements around workplace behaviour.
FAQs
Questions? We've got answers.
Financial services firms manage non-financial misconduct more effectively by implementing structured reporting, consistent case handling, and clear governance oversight. The FCA expects firms to prevent, identify, record, and respond to behaviours such as bullying, harassment, discrimination, and other conduct issues as part of broader conduct risk management. Centralised reporting systems help firms capture concerns early, identify behavioural patterns across teams, and ensure issues are managed consistently across the organisation.
Non-financial misconduct refers to behaviours such as bullying, harassment, discrimination, and other inappropriate conduct that may impact fitness and propriety assessments and broader conduct risk. Under FCA expectations, firms are required to consider how these behaviours are identified, escalated, and addressed, particularly where they may indicate wider cultural or governance issues within the organisation.
To demonstrate all reasonable steps, firms must evidence how workplace risks are identified, prevented, and managed in practice. This includes accessible reporting channels, consistent investigation processes, and clear documentation of outcomes. In regulatory reviews or employment tribunal contexts, audit trails and structured reporting data are commonly used to demonstrate due diligence and show that concerns were handled appropriately.
A strong speak-up culture depends on trust, confidentiality, and visible action on concerns raised. Firms support speaking up and internal reporting by providing secure, anonymous reporting channels, clear communication on how concerns are handled, and consistent follow-through. This aligns with FCA expectations for effective whistleblowing arrangements and helps reduce underreporting of conduct risk.
Firms identify conduct risk by centralising reports of workplace concerns and analysing trends across teams, business units, and locations. This enables the detection of repeat behaviours, emerging risks, and cultural hotspots that may not be visible through isolated cases. Real-time reporting dashboards and structured data help firms take earlier, more informed action.
Healthcare organisations ensure accountability by applying structured reporting and investigation processes that treat all concerns consistently, regardless of seniority. Reports involving senior staff are handled through defined escalation routes to ensure independence and governance oversight. This reinforces trust in the reporting system and ensures that concerns are addressed fairly and transparently.
Still have questions?
The ever-changing regulatory landscape can be tricky to navigate - we're here to guide you through what your organisation needs to do to stay compliant and protect your people.