Case management for consistent, auditable, and defensible outcomes
Report + Support™'s case management system ensures every report is handled consistently, documented clearly, and tracked from disclosure to resolution.
Trusted by, quite literally, millions of employees.
Hidden risk
When case management is inconsistent or poorly documented, organisations expose themselves to serious legal, cultural, and reputational risk.
Inconsistent handling of reports
Without structured workflows, similar cases can be handled differently, increasing the risk of unfair or unsafe outcomes.
Lack of auditable records
When decisions, actions, and timelines aren’t clearly documented, organisations struggle to evidence how cases were managed.
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Delays and unsupported cases
Manual processes and unclear ownership lead to slow responses, missed steps, and cases falling through the cracks.
Controlled, consistent, compliant
Bring structure, visibility, and accountability to every case, ensuring fair outcomes and reducing organisational risk.
Standardise how cases are managed
Structured workflows ensure every report follows a consistent process, reducing variation and supporting fair, defensible decision-making.
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Maintain a complete audit trail
Every action, update, and decision is automatically recorded, giving you a clear, time-stamped record of how each case was handled.
Keep cases moving and on track
Clear ownership, prioritisation, and real-time tracking ensure no case is overlooked and every report progresses appropriately.
What our customers say
Hear how teams are creating safer, more open workplaces by giving people the confidence to speak up - and the tools to act when it matters most.
"Report + Support™ has been an instrumental tool for us in terms of addressing barriers to reporting unwanted behaviours, as well as monitoring trends and collecting data insights to inform our preventative and response strategies."
"It is highly user‑friendly, intuitive to navigate, and continually evolving - actively streamlining and improving processes in response to community‑driven feedback."
"We were seeing trends that we were able to push up into committee structures and say - 'We know where our problems are. We know what our resourcing needs to look like.'"
"The thing I value most about the Report + Support system is that it's safe, it's secure, but also provides an avenue for you to seek support. Not only to report, but you can also ask for support through the system."
"It's enabled us to be really data driven. We know that the issues are there, but having that reporting tool where we can actually capture how many reports are coming in, the data on the different types of issues that are being experienced, we can obviously then amend and create our services with that in mind."
Manage every case with clarity and control
From triage to resolution, Report + Support™ gives your organisation the structure, visibility, and accountability needed to manage sensitive cases confidently and consistently.
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Smart triage
Automatically route reports to the right team or individual based on risk, type, or location. Prioritise high-risk cases, assign ownership instantly, and ensure the right people are involved from the outset.
Workflow management
Define and enforce your organisation’s response process with structured, trackable workflows. Monitor progress in real time, ensure key steps are completed, and maintain consistency across all cases.
Audit and case history
Every interaction, decision, and update is logged in a secure, time-stamped record. Create a fully auditable case history that supports compliance, internal reviews, and external scrutiny if required.
The misconduct you don’t know about is the risk you can’t manage
Get control of your case management with a demo of Report + Support™. We’ll show you how to manage reports with consistency, maintain a complete audit trail, and ensure every case is handled properly from disclosure to resolution.
FAQs
Questions about case management? We've got answers.
Case management software helps organisations track, manage, and resolve workplace misconduct reports in a structured and consistent way. It ensures every case is documented, assigned, and progressed through defined stages from initial disclosure to final outcome.
Auditable case management creates a clear, time-stamped record of every action taken during a case. This is critical for demonstrating that reports were handled fairly, consistently, and in line with internal policies and legal obligations, including expectations under the Employment Rights Act 2025.
Poor case management can lead to inconsistent outcomes, delayed responses, lack of documentation, and an inability to evidence decision-making. This increases the risk of legal challenges, reputational damage, and loss of employee trust.
Case management software uses structured workflows to ensure every report follows the same process. This reduces variation in how cases are handled and supports fair, repeatable decision-making across the organisation.
Report + Support™ uses triage tools to assess and prioritise reports based on risk level, type of incident, or other defined criteria. This ensures that the most serious cases are identified early and handled appropriately.
Workflow management provides a clear structure for handling cases, ensuring key steps are completed, responsibilities are defined, and progress is visible. This helps teams manage workloads effectively and maintain consistent standards.
Still have questions?
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