Changing the Script: How the National Theatre is Redefining Workplace Culture
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Behind the scenes, the National Theatre has been driving meaningful cultural change – building an environment where people feel safe, respected and heard.
In this recorded conversation, Gemma McCall, CEO and Co-Founder of Culture Shift, speaks with Sarah Dean, People Policy and Engagement Partner at the National Theatre, about why the organisation adopted Culture Shift’s Report + Support™ system and what they’ve learned along the way.
You’ll hear practical insights on how a world-renowned cultural institution has:
- Embedded trust and transparency through its reporting processes
- Used data and insight to drive long-term cultural change
- Balanced sensitivity, privacy and accountability when handling complex issues
Whether you work in the arts, HR, EDI or leadership, this session offers a candid look at what it really takes to create sustainable cultural change in a high-profile, creative organisation.
What we're reading
Latest insights from the front lines of workplace culture.

How the National Theatre Lowered the Barrier to Speaking Up
In the world of the performing arts, the National Theatre stands as an institution of creativity and excellence. Yet, behind the curtain of any organisation, the true measure of success lies in the wellbeing and safety of its people. For Sarah Dean, the National Theatre’s People Policy and Engagement Partner, creating a safe environment meant tackling a common but significant hurdle: the daunting nature of formal HR processes.
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Protected Beliefs in the Workplace: What Employers Need to Know
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Feeling inspired?
Take the first step toward preventative misconduct management with a demo of our Report + Support™ platform. We can show you how to breakdown reporting barriers with anonymous 2-way messaging, and how to act before things escalate with name-matching and pattern-spotting across our analytics dashboard.



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