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Changing the Script: How the National Theatre is Redefining Workplace Culture

45 min watch
Published on
December 9, 2025

Behind the scenes, the National Theatre has been driving meaningful cultural change – building an environment where people feel safe, respected and heard.

In this recorded conversation, Gemma McCall, CEO and Co-Founder of Culture Shift, speaks with Sarah Dean, People Policy and Engagement Partner at the National Theatre, about why the organisation adopted Culture Shift’s Report + Support™ system and what they’ve learned along the way.

You’ll hear practical insights on how a world-renowned cultural institution has:

  • Embedded trust and transparency through its reporting processes
  • Used data and insight to drive long-term cultural change
  • Balanced sensitivity, privacy and accountability when handling complex issues

Whether you work in the arts, HR, EDI or leadership, this session offers a candid look at what it really takes to create sustainable cultural change in a high-profile, creative organisation.

Hannah Whitby
Head of Marketing
STORIES

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Feeling inspired?

Take the first step toward preventative misconduct management with a demo of our Report + Support™ platform. We can show you how to breakdown reporting barriers with anonymous 2-way messaging, and how to act before things escalate with name-matching and pattern-spotting across our analytics dashboard.

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