HR Case Management
of people are dissatisfied with how their reports are handled. Build a process people can trust with reliable case management tools
The key to effective case management is saying goodbye to the old ‘open door policy’ and centralising reports into one, easy to manage system.
When a new report of culture damaging behaviour arrives in your inbox, it can be difficult to assess risk, prioritise, and respond in a timely manner.
Busy teams need simple solutions that support them in upholding an effective response strategy, and that don’t overwhelm with challenging red tape and bureaucracy. Key considerations for effective case management include:
- An established and rapid process for triaging reports that maintains accountability
- Establishing distinct teams or roles for managing cases of varying complexities, focus areas, or topics
- Having a quick and easy process for making sure reports land with the right person
- Creating repeatable processes for risk mitigation applied to every case.
- Centralising all documentation and keeping a clear and auditable trail of activity
Technology can greatly enhance your approach to case management. Adopting tools that allow you to effectively manage cases collectively and individually can provide greater control and improve your approach to supporting people within your organisation.
Learn more about how Culture Shift’s case management system is built to improve team performance and user satisfaction when interacting with your case management team
